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dmt1997325
Superior Ninja
Superior Ninja


Joined: 04 Dec 2017
Posts: 625



PostPosted: Wed Feb 07, 2018 5:54 pm    Post subject: and more people are using Reply with quote

It seems that negative user experience always has stronger impact then positive one. Why is that so? People who are satisfied with received service don't make a big deal of it and will express their satisfaction only if someone asks them about it or if received service was extraordinary. On the other side A. J. Cann Jaguars Jersey , people with negative experience will speak outloud about your brand-in negative context. If food in restaurant was bad, if hotel room was dirty, user will make sure that everyone, including the company that provided service, finds out about it-asap. Such user wants to receive compassion for his "suffering"; he wants to share his "pain" to feel better.
One wonders, what is the best way for company to deals with negative user response?
The answer to this question is actually very simple. It is necessary to use the same way as when you speak with someone directly. One has to be sincere, honest and ready to win back unhappy user, and fast. Quick reaction,
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valangar
Grand Master Ninja
Grand Master Ninja


Joined: 30 Mar 2018
Posts: 43355



PostPosted: Tue Apr 10, 2018 8:10 pm    Post subject: Reply with quote

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valangar
Grand Master Ninja
Grand Master Ninja


Joined: 30 Mar 2018
Posts: 43355



PostPosted: Sat Sep 22, 2018 5:20 pm    Post subject: Reply with quote

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